Support
Help for the trail ahead.
Tallgrass is an open beta operated by Badland LLC, with public sign-up since September 21, 2026. These steps cover the support controls available in the current app.
Email [email protected]. Include the email address on your Tallgrass account and a short description of what happened. Do not email passwords or session codes.
Field notes
Clear details, gathered in one place.
Signing in and joining the beta
Sign-up is open to anyone: continue with Google or use a verified email-and-password account. No invitation or waitlist is required. Get started on the web or in the TestFlight app.
Posting a discovery
A discovery can contain one to ten photos, RAW files, or videos. Keep Tallgrass open while large files transfer. Tallgrass asks for a location when you post and shares that map point with the groups you belong to when posting. The iPhone app needs a precise location first; on the web and in the Android app a discovery posts without a map point if location is denied or unavailable. Sharing the discovery globally does not make its exact location global. If location or upload fails, the app keeps the draft for a retry when possible.
AI results and challenges
Identifications, rarity descriptions, and scores are AI estimates and can be wrong. Open a discovery to review the visible clues and uncertainty, ask the private field guide a follow-up question, or use Challenge identification for a deeper reassessment. Do not rely on a photo result to decide whether something is safe to eat, touch, approach, or use medically.
AI analysis is part of Tallgrass, not an optional setting. A comparison, chat, or challenge stops if a member involved has asked to delete their account.
Live Scan and voice questions
Open Camera, choose Live Scan, and review the explanation before starting. Aim at one subject and wait for a short observation. You can type a question, or use the microphone where speech recognition is supported. Stop scanning to end the session; take a photo or video to save a discovery for its final analysis. Scans have time and usage limits, and poor connectivity can delay replies. You can still use the normal camera when scanning is stopped or unavailable. See the help guide for voice and recording controls.
Notifications
Open Profile, then Enable notifications. Tallgrass can show a local completion alert while the app is open. Remote push also depends on the server's Apple notification configuration. You can change permission in iOS Settings at any time.
Reporting and community safety
Use Report on a discovery, comment, or member to send a reason to the Tallgrass operator. You can also block a member and delete your own comments from the conversation. Review the Community Guidelines for the conduct and content expected in the beta. If there is an immediate danger, contact local emergency services rather than waiting for an app response.
Groups and sharing
Use Groups to create a group or join with a code from its owner. Joining shares your earlier friends-only discoveries with the group. Switch between Global and a group in the feed or standings to choose who you explore and compare with. A group code only adds you to that group; it never creates a Tallgrass account or changes who can sign in.
Discoveries start friends-only. Choose Global for a discovery when posting or change its audience afterward. In Profile, the setting to share all posts globally changes existing and future posts, replacing earlier individual choices. Your explorer scores remain visible to other members either way. Exact locations and earlier private comments keep their separate group audiences. See the Privacy Notice for the full details.
Deleting discoveries or your account
Delete a discovery from its detail view to remove that discovery and its stored files. To remove your Tallgrass account and live data on iPhone, open Profile and choose Delete account; on the web and in the Android app, tap your profile photo, then Delete Tallgrass account at the bottom of the page, type DELETE, and choose Permanently delete. The app removes its local session and attempts to remove locally saved Tallgrass drafts and media after the server confirms deletion.
A password account created through Tallgrass is deleted too. A separately created Badland account remains available to other Badland products. See the Privacy Notice for retention details.
No longer have the app? Email [email protected] from the address on your account and ask us to delete it. Delete your Tallgrass account has both routes and what is kept.
Contact support
Email [email protected]. Include the email address on your Tallgrass account and a short description of what happened. Do not email passwords or session codes.
